Q: What to do if the band gets broken or the watch not hold a charge?
1. Con-tact the AGPTEK-SA for help and lifetime after-sales service. (Go to Your Order--> Find the order ID in the list--> Click 'Con-tact with us')
2. The band is 22mm and can be replaced.
Q: What to do if the watch doesn't record my sleep?
1. Please check if the watch has been upgraded to the latest version (Go to the FitCloudPro app--> Device--> Click the “Device Version--> “Download and Upgrade the new version”.)
2. Please restart the watch and wear it again the next day to check if there is a sleep record.
Q: What to do if I can't get it to connect to my phone or always get disconnected?
1. Please note that the maximum Bluetooth distance is 8-10 meters. If the watch was beyond the distance, it will cause the disconnection, you need to bind the watch to the app again.
2. If the FitCloudPro app can’t detect the watch, please restart your phone and also reset the watch (Turn on the watch--> Click the ”Settings” icon--> “reset”.) Then try again.
3. If you still can’t connect the watch: please uninstall the FitCloudPro app and also delete the LW11 from the Bluetooth paired list of your phone. Install the FitCloudPro app and try again.
Q: What to do if I can’t receive the Call/Text Messages/SNS notifications?
For iPhone:
1. Make sure the Bluetooth is connected (Go to your phone settings--> Bluetooth--> check if there is s blue signal ”!” after Bluetooth device name, if no, please re-bind the device and click” OK ” to proceed.)
2. Make sure your phone allows the FitCloudPro app to send notifications (Go to your phone settings-->Find the “FitCloudPro” app -->Switch on “Notifications”)
3.Make sure you have turned on Push Notifications on the FitCloudPro app (Go to the FitCloudPro app--> Device--> Click the “Push Notifications”--> Switch on all the application you need.)
4. If you still can’t receive any notification: please uninstall the FitCloudPro app and also delete the LW11 from the Bluetooth paired list of your phone. Install the FitCloudPro app and try again.
For Android:
1. Make sure the FitCloudPro app is running in background ( Go to your phone settings-->Apps --> Find “FitCloudPro” app--> Launch settings--> Switch on “Run in background”.
2. Make sure your phone allows the FitCloudPro app to send notifications (Go to your phone settings--> Apps-->Find the “FitCloudPro” app -->Switch on “Allow Notifications” and “Permissions”)
3. Make sure you have turned on Push Notifications on the FitCloudPro app (Go to the FitCloudPro app--> Device--> Click the “Push Notifications”--> Switch on all the application you need.)
4. If you still can’t receive any notification: please uninstall the FitCloudPro app and also delete the LW11 from the Bluetooth paired list of your phone. Install the FitCloudPro app and try again.
NOTE: FOR WHATSAPP
Due to the system settings of Whatsapp itself, only one message reminder can be displayed on the watch every day, and the specific content can only be seen by tapping into WhatsApp on the mobile phone.
